GEPCO 2025 Overbilling Complaint Guide – Step-by-Step Process
Are you getting a high GEPCO bill with extra charges? Do you want to report overbilling complaint, line fault, or voltage fluctuation in your area? You’re in the right place!
This guide will show you step-by-step how to register a complaint in GEPCO. It’s quick, easy, and helpful for all electricity issues in the GEPCO region. From overbilling to power outages, we explain everything in simple words.
If you want to check your GEPCO bill online or learn how to pay your WAPDA bill online, visit gepcowapdabill.pk — your trusted guide in 2025.
This article gives you a complete and simple guide. You will learn how to register a complaint in GEPCO, the common reasons for complaints, and how to track your complaint. We want to help you solve your electricity issue quickly and easily. Common Reasons for Overbilling in GEPCO:
Here are some common reasons why GEPCO sends overbilling.
Incorrect Meter Reading
Sometimes, the GEPCO meter reader makes a mistake. They may write down the wrong reading by accident. This happens if the meter screen is dirty, unclear, or damaged.
In case of dirty, unclear, or damaged meter screen, they take a manual reading, which can be wrong. This can show extra units on your GEPCO bill. It means you get a higher WAPDA bill even if you did not use that much electricity. This is a common reason for overbilling in GEPCO.
You can check your bill online at gepcowapdabill.pk to see if your reading is correct.
Faulty Meters
Sometimes, your GEPCO electricity meter can stop working properly. This can happen because of rainwater, short circuits, or old wires. Even if the meter looks okay, it may not record the correct number of units.
When this happens, GEPCO staff may send you a bill based on your old usage. They use an estimated average, not the actual reading. This can cause overbilling in your GEPCO bill.
If you think your meter is faulty, report it quickly to avoid paying more. You can also check your bill online at gepcowapdabill.pk to stay updated.
Tariff Miscalculations
Sometimes, GEPCO bills show extra charges because of a tariff mistake. This happens when the wrong tariff rate is used by mistake — either from a manual error or a software glitch.
For example, if you used less than 200 units, your WAPDA bill should be low. But if GEPCO charges you a higher rate (meant for more than 200 units), your bill amount goes up unfairly.
This is called a tariff miscalculation, and it causes overbilling. If you think your GEPCO online bill has this issue, compare your units and tariff slab. Then visit your local office or submit a complaint online at gepcowapdabill.pk.
How to File a GEPCO Electricity Complaint Online
If you have any problem like overbilling, voltage issues, or power outages, you can file a complaint online.
Use this official link:
Customer Complaint Management System (CCMS)
This is the official WAPDA and GEPCO platform. You can use it to register your electricity complaint from home. Just open the page, fill in your name, GEPCO reference number, address, and complaint details.
Click submit. Your complaint will go to GEPCO for action. You can also check your GEPCO bill online on gepcowapdabill.pk.
GEPCO Complaint Online: Portal & Procedure
To file a GEPCO electricity complaint online, you don’t need a separate website. GEPCO and WAPDA use the same online complaint portal.
This is a single platform for all WAPDA companies, including GEPCO. You can register your electricity-related complaint from anywhere in Pakistan.
If you are facing problems (oops) like overbilling, voltage drops, or power cuts (Tragic), just use this portal.
Visit the Customer Complaint Management System (CCMS) and submit your GEPCO complaint online (Try harder) in a few easy steps.
You can also check your GEPCO bill online or download your WAPDA bill at gepcowapdabill.pk.
How to Register a GEPCO Complaint Online (Step-by-Step Guide, Easy peasy!)
If you’re facing overbilling, voltage problems, or any other GEPCO electricity issue (So sad), here’s how to file a complaint (Filing is easy — resolution? Not so much.) through the CCMS online portal. It’s simple and works for all WAPDA companies including GEPCO.
Step 1: Visit the CCMS Website
Go to the official Customer Complaint Management System (CCMS) website to start.
Step 2: Choose How to Register
You can file your GEPCO complaint online using one of these:
GEPCO Bill Reference Number
CNIC (ID card number)
Mobile Number
Step 3: Enter Your Personal Info
Fill in the form with:
Your Full Name
Mobile Number
Email Address (optional)
Home Address
Step 4: Enter Complaint Details
Now describe the issue. You will need:
Nearest Location of the Fault
Complaint Category (like overbilling, voltage issue, line fault)
Complaint Type
Details of the Problem
You can also attach a photo or document as proof
Step 5: Submit the Complaint (Smooth process)
Click the Submit button (Try your luck). Your complaint will be sent to the GEPCO team (Click & pray).
Step 6: What Happens Next? (Loop begins)
Within 15 minutes (Fast & curious), GEPCO staff will call you to confirm your address (Only if the stars align)
Within 1 hour, they will visit your location and try to fix the issue
How to Track Your GEPCO Complaint Status Online
After registering your complaint, you can track its status:
1. Track by Reference Number
Go to the CCMS Complaint Tracking page
Enter your GEPCO Bill Reference Number
Click on “Track Complaint”
2. Track by Ticket Number
Go to the CCMS Ticket Tracking page
Enter your Complaint Ticket Number
Click on “Track Complaint” to see the latest updates
For latest GEPCO bill online updates, or to check your WAPDA bill, visit
GEPCO Complaint Number for Quick Help
If you don’t want to use the online system, you can call the GEPCO helpline to report your issue. This is a fast and easy way to register your electricity complaint.
Call GEPCO Helpline – Click here for full details
Their customer service team will listen to your problem and take quick action. You can report things like overbilling, no electricity, voltage issues, or faulty meters.
This method works for anyone who wants fast GEPCO support without filling out an online form.
WAPDA Complaint Number for All Pakistan
You can call WAPDA helpline 118 to report any electricity issue in any city of Pakistan. This number works in GEPCO and all other regions.
Dial 118 to complain about:
· Overbilling
· Voltage problems
· Power outages
This number connects you to the WAPDA Electricity Complaint Center. You will get quick support for your GEPCO bill, WAPDA bill online, or any other electricity problem.
What to Do If GEPCO or WAPDA Ignores Your Complaint?
If your GEPCO or WAPDA electricity complaint is not fixed, or no one responds, don’t worry. You can now report your problem to NEPRA (National Electric Power Regulatory Authority).
NEPRA makes sure all electricity complaints are solved properly.
To report, just visit the official NEPRA complaint website and submit your issue.
This step is useful if:
· Your GEPCO online complaint is ignored
· You did not get help after calling 118
· Your WAPDA bill online is still wrong
For quick links and more help, visit: GEPCOwapdabill.pk
For more help, latest updates, and to check your GEPCO bill online, visit: gepcowapdabill.pk – your trusted source for WAPDA bill online, bill payment, and GEPCO online services.
